IP PBX Features
Vox PBX offers the best-in-class features which makes your everyday business communication pleasant and reliable. Each of these features has unique functionality that is explained below for your use.
Advanced Extension Configuration Vox IP PBX is a system that connects telephone extensions of a company with advanced extension. System is providing extension grouping using department group feature. Our IP PBX software is providing simple quick extension configuration option for voice mail account linking, call forwarding, extensions codec management, DTMF mode, NAT, max concurrent calls, caller ID, MOH (music on hold) and ring duration.
Blind & Attendant Call Transfer Through a Blind Transfer, the destination number is dialed and the call is released regardless whether the destination is busy or not answering. The Attendant Call Transfer needs the called party (attendant) to answer before completing the transfer.
Advanced Call Forwarding Advanced call forwarding enables calls to be forwarded to another number, branch extension, PSTN or mobile under specific circumstances
Always Call Forwarding Through this feature, the extension always forwards the call to a designated and pre-configured number No Answer Call Forwarding With No Answer Call Forwarding, customers can have calls forwarded to another number, extension, PSTN or mobile when calls are not answered. The customers can take an important business call even when they are not in office by preconfiguring the settings to forward the calls to their cell numbers. On Busy Call forwarding (Call forwarding on extension, PSTN & mobile) On Busy Call forwarding enables forwarding the call to another destination when an extension is busy. You can configure the call route. This can include voice mail too.
Follow Me (on extensions and PSTN number) With this feature, the end users can set extension number/ phone numbers where they can be reached even when they are not in office. An employee can configure his remote office number, mobile number and home number all at once so that they receive concurrent rings at all three destinations. This way, employees won’t be missing any important business calls.
Unlimited Ring Group (Hunt Group) With the Ring Group feature, incoming calls can be redirected to different destinations that are included in the Ring Group, where a member of the group is able to answer. All members configured in the group will get the ring at the same time until one of them answers the call.
Advanced Outbound Routing Configuration The Outbound Routes configure the system and sets command of which trunk should be used when one of your phones dials a specific number or set of numbers. With special routes for interoffice calls, international calls, and other special circumstances, there are lesser chances of abuse of enterprise phone lines.
Advanced Fail Over Configuration Failover Service allows the end-user to configure an alternative delivery phone numbers, voice mail and/or Backup PBXs in the event that call cannot be delivered to him.
IP (extension) to IP (extension) Call The feature allows VoIP communication between IP to IP.
IP (extension) to PSTN Allows communication to PSTNs and other devices that does not have the application installed.
Advanced DID Configuration and Routing Management With the advanced DID configuration and routing management, the administrator can assign unlimited DIDs to the IP PBX. The calls can be configured to route to multiple extensions, IVR, time-based/Day Night routing, voice mails, ring groups or fail-over.
Day Night (Time Based Routing)Allows calls to be routed to the appropriate location (for companies operating in different locations) depending on the time of the call.
Advanced Inbound Call Routing Advanced inbound call routing solution gives clients live access to a full range of call monitoring and routing tools to manage their geographic and non-geographic numbers and track customer response.
Announcements and Advanced Routing With this feature, users can play recorded interactive messages or voice prompts to route calls to specific destinations/groups by the callers. The calls can also be routed to voice mail or can be terminated after playing the announcement.
IVR (Interactive Voice Response) This feature allows callers to interact with your communications system over the telephone. IVR is used to enable the caller to retrieve information from a database, enter information into a database, or both. IVR systems allow you to efficiently exchange information, reducing clerical processing.
Sound Recording With the advanced feature of sound recording, the system user can record his own interactive voice and play to the caller.
Speed Dial Stores numbers on your system for easy access.
Unlimited Voicemail For unavailable or busy or no answer status, call can be automatic routed to voice mail system. With remote message notification, forwarding capabilities, voicemail-to-e-mail options and additional general-use mailboxes, voice mail puts you in control.
Advanced Caller ID management The Caller ID feature supports Caller ID by name and number. User can assign names to specific phone numbers so that end users are able to see the company or individual’s name and phone number when they receive a call.
Call Hold/Unhold An advanced functionality with hold and unhold feature.
Music on hold This feature allows service providers to play music, advertisements, or custom messages when calls are on hold.
Conference Calls With this feature, three-way audio conferencing can be set up to communicate with remote parties in more than one location.
Live Call Monitoring Live call monitoring allows you to track the calls that go through your system with detailed information, including call length, line usage and all the transfers or holds that happen to a call.
Live Extension Status Monitoring Live extension status monitoring enables administrators to check the live extension status from time to time. They can login to see if the calls are registered and active.
Multi Trunk Configuration With advanced multi trunk configuration, administrators can support multiple termination providers/minute providers.
Multi Company (Tenant) Management With multi company (tenant) management, the administrator can set up unlimited number of virtual PBXs for different companies.
Company Profile (Tenants) Management With the feature, administrators/owners can manage unlimited number of extensions with call routing, call management and advanced billing management, invoicing and payment features.
Company Balance Management The balance management feature for companies allows to manage call minutes, available balance and help with billing management.
Company Rates Tariff Plan Trunk Management This unique feature allows multiple trunk and trunks rates management. Terminations are purchased from minute providers at specific rates and configure the rates for trunk. With the help of company rates tariff plan management, the administrator can configure special tariff rates form different companies.
Company Uutbound call Routing Management With the company outbound call routing management, outbound calls can be routed on gateway priorities. If the first gateway fails to pass or route the call, the call is automatically routed to the consecutive gateway. With the outbound call routing management, the PBX owner can configure unlimited termination gateways for fail overs.
Company Invoicing With the company invoicing feature, administrators can provide customized invoice templates for each of the companies.
Billing (Outbound calls)Termination Gateway Billing Billing is done for the outbound calls based on the termination gateway rates-from IP and delivering them to other PSTN and cell phone numbers Tenant Billing Billing is done based on the tenant company profile and tariff plan configuration.Extensions Billing Billing based on the number of extensions the company is using. Extension billing is optional so company owner can manage extension billing
Advanced CDR Management And Reporting With advanced CDR (Call Data Recording) management, administrators can monitor the number of calls made by each company. The calls can be filtered based on extensions, date, destination, call status etc. Moreover, with advanced CDR management, the data can be exported to excel sheets too.
Advanced Inbound, Outbound And Internal CDR Reporting Advanced Inbound, outbound and Internal CDR reporting helps to monitor both inbound and outbound calls and also monitor calls from extension to extension.
Advanced Company (Tenant) CDR Reporting This feature allows administrators to generate CDR based on the number of calls made by each company, dates, call status, call types etc.
Historical Company (Tenant) ReportsHistorical reports gives the administrator a summary of the number of calls made by each of the companies who are sharing the PBX.
Call ParkingCall Parking is a very useful PBX feature that allows a user to park the incoming call at one extension and allow the call to be received at another extension within the PBX network. Mostly, receptionists and support agents who receive huge influx of calls can benefit greatly using this feature.
Conference SchedulingConference scheduling feature in Vox PBX allows users to schedule call conference so that multiple users can get connected in specified timings. Enterprises which often needs to get connected to conference calls can schedule it accordingly to streamline their engagements.